Refund Policy

Last updated: 5 November 2026

The short version: if we have not started, you get your money back. If we have started, you pay for the work done. If we cannot fix your site, you do not pay for the repair.

Website projects

Before the build starts

Cancel in writing before any design work begins and the deposit is refunded in full, minus any bank or transfer fee already charged to send it.

After the build starts

The deposit is not refundable once design work has begun — it covers the days reserved for you and the work already completed. If you cancel mid-project, we add up the work done and invoice it; if that total is lower than your deposit, the difference is refunded.

After handover

The final payment is not refundable once the files and ownership have been transferred. Anything we built that does not work as agreed is fixed free within the included window — 30 days on Growth, 60 days on Pro, and the agreed fix window on Starter.

If we cannot deliver

If we walk away from the project, or miss the agreed launch date for reasons that are not yours, you get everything you paid refunded in full and the files as they stand.

Website repairs

• No fix, no fee. If we cannot resolve the problem we quoted for, that fee is refunded in full.
• 7-day re-fix guarantee. If the same problem comes back within seven days of the fix, we fix it again at no charge.
• Scope. The quote covers the items listed in it. A different problem found later is quoted separately, and you can decline it.

Care plan ($99/month)

Month to month and cancellable at any time. Cancelling stops the plan at the end of the month you have already paid for; we do not refund part-months, and the work done during that month stands.

Duplicate or wrong charges

Tell us and we refund any verified duplicate or mistaken charge within 7–10 business days, back to the original payment method.

Chargebacks

Please email first. Almost every problem like this turns out to be a misunderstanding, and we can usually fix it the same week. A chargeback filed without contacting us pauses work on your project while the bank investigates.

How to request a refund

• Email hello@sprwebstudio.com with your invoice number or payment reference and what went wrong.
• We reply within 5 business days with a decision and the reason for it.
• Approved refunds are paid within 10 business days, by the original method or by Wise.
• Bank and transfer fees charged by either side are not refundable.

Your statutory rights

Nothing in this policy limits any right you have under consumer law that applies to you.

Contact

SPR Web Studio — Bangkok, Thailand
hello@sprwebstudio.com

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